What to Do About Suspicious Account Activity
Act quickly when something in your account looks unfamiliar.
Before you begin
Act quickly when something in your account looks unfamiliar. This ncmic guide helps you work through the task safely and understand what to do if the first attempt does not work. The ncmic support team can help with account-specific questions.
What to have ready
- A trusted device and browser
- Your recent account notices
- The approximate time of anything unusual
Use the official service page for account actions. Never share your password or a one-time code with anyone.
Follow these steps
- 1
Change your password from a trusted device.
- 2
Review contact details and recent account notices.
- 3
Sign out of unfamiliar sessions if the option is available.
- 4
Contact support with a clear timeline of what you observed.
If it still does not work
Do not follow links in a suspicious message. Open the official service page yourself and preserve the message for review.
If a message feels urgent or unexpected, open the service directly rather than using the message link.
Need a hand?
Tell ncmic support what you tried, which page you used, and any exact message you saw. Do not include passwords, codes, or full payment details. You can also search the ncmic knowledge base for another related guide.