How to Clear Cache and Cookies
Remove stale browser data when pages fail to update.
Before you begin
Remove stale browser data when pages fail to update. This ncmic guide helps you work through the task safely and understand what to do if the first attempt does not work. The ncmic support team can help with account-specific questions.
What to have ready
- The page address and exact error text
- Your browser and device type
- A second connection or browser for comparison
Use the official service page for account actions. Never share your password or a one-time code with anyone.
Follow these steps
- 1
Save any work in open tabs and sign out if possible.
- 2
Open your browser's privacy or history settings.
- 3
Clear cached files and site cookies for the affected service.
- 4
Restart the browser and sign in again.
If it still does not work
Clearing cookies can sign you out. If the issue continues, test a private window and record the browser version.
A private window is a quick way to test whether stored browser data or an extension is involved.
Need a hand?
Tell ncmic support what you tried, which page you used, and any exact message you saw. Do not include passwords, codes, or full payment details. You can also search the ncmic knowledge base for another related guide.